Terms and conditions

Returns & Refunds

Since our items are made to order, we do not accept returns or exchanges unless the item is defective or wrongly sent. Please be careful when you check out.

We'll always try to ensure that items delivered to you are in good condition and correct. However, the following types of items can be put up for return and a refund request:

• Defective item

If you received defective items, please contact our customer service within 7 days of receiving your order, subject to the following terms and conditions:

• Item must be in its original purchase condition.

• All packaging of each item must remain unopened and not defaced in any manner.

• Items purchased as part of a set or multi-item pack have to be returned as a whole set.

• Items that are labelled as Non-returnable and/or Non-refundable on adobeart.com will not be accepted in our return and refund policy.

All return requests are to be submitted to our customer service, and the requests will be reviewed by Adobe Art, subject to approval. All successful cases will be refunded to the same payment method used to purchase the item.

Please contact us if you have problems with your order. We would be pleased to solve them.